What’s included

• 24/7/365 intake by phone, text, and webform

• Smart triage (your rules: emergency vs. next-day)

• Dispatch & escalation to Summit Berrier techs (or your vendors)

• Resident updates via SMS/email (ETAs, completion notes)

• Ticket logging with time stamps & photos

• Monthly performance report (volume, response times)

• Branded line & greeting (“Summit Berrier Maintenance Desk”)

• Targets: live answer < 60s, emergency dispatch < 10 min

What’s not included

• Repairs and materials (billed separately at posted rates)

• City permit fees or third-party specialty services (e.g., elevator, fire panel)